Quality and Grading
Our grading process covers receiving inspection, functional and battery checks, cosmetic grading, final preparation and stock allocation. Excellent, Good and Fair describe cosmetic condition. The functional acceptance criteria are the same for all three grades.
Five steps
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1
Receiving check
Deliveries are counted and matched to their documents by model, capacity, colour, quantity and serial number or IMEI, as applicable. Devices are checked for damaged glass, enclosure deformation, corrosion and battery swelling. Devices with unidentified specifications, physical damage, Activation Lock or organisation management restrictions are separated from saleable stock.
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2
Function and battery check
Each device is switched on and checked for the functions supported by its model.
- iPhone: display and touch response, Face ID where fitted, cameras, microphones, speakers, buttons, vibration, calls, mobile data, Wi-Fi, Bluetooth, charging and carrier-unlock status.
- iPad: display and touch response, Face ID or Touch ID where fitted, cameras, microphones, speakers, buttons, Wi-Fi, Bluetooth, charging and mobile connectivity on cellular models.
- MacBook: display, keyboard, trackpad, camera, microphones, speakers, Wi-Fi, Bluetooth, charging, available ports and Touch ID where fitted.
Battery acceptance requires at least 80% of original capacity, or the higher capacity specified in the product offer. Assessment uses battery health information or diagnostic results together with charging behaviour. Uncertain battery condition, service warnings, swelling or abnormal heat prevent release.
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3
Cosmetic grading
The screen, frame and housing are inspected under even lighting. Each device is assigned an Excellent, Good or Fair grade according to the cosmetic criteria below. The grade describes appearance and does not replace the functional and battery checks.
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4
Cleaning and re-check
Previous user data are removed. Setup is checked to confirm that the device is free of previous-owner account requirements, Activation Lock and organisation management restrictions. Devices are returned to the setup screen. The screen, housing and ports are cleaned, and the cosmetic grade and test results are reviewed before release. Devices that do not meet the acceptance criteria are kept out of saleable stock.
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5
Sorted into stock
Accepted devices are sorted by model, capacity or memory and storage, colour and cosmetic grade. The configuration and grade are checked against the quotation before dispatch.
Grades
| Grade | Overall | Screen | Frame and back |
|---|---|---|---|
| Excellent | Little or no visible sign of use. | No scratches that can be seen while the screen is on. | At most very light marks, visible only on close inspection. |
| Good | Light marks or fine scratches that show on a close look. | Fine scratches, mostly visible with the screen switched off. | Light scratches or small marks on the frame or back. |
| Fair | Clearly visible signs of use, such as scratches or scuffs. | Scratches that can be seen while the screen is on. | Clear scratches or scuffs; small dents are possible. |
Cosmetic grades describe visible wear only. All three grades are subject to the same functional and battery acceptance criteria. The grade and configuration of the devices supplied are stated in the quotation.
Grades in your enquiry
Name the grade you need in the enquiry form, or leave it open. Each offer we send gives the grade per device, together with what is in stock and the price.
Ask for devices in the grade you need
Send us your required models, specifications, condition, quantity and delivery destination. Contact our team for current availability and a quotation.